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Frontline Staff Training Tools: Service, Savvy, Communication & Care Binder + CD
ISBN/ISSN: PUB#FRONT12
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Downloads and Sample Pages
Product Summary
"Introducing a 100+ page binder filled with the tools you need to train and prepare your frontline staff to create safe, welcoming and effective office environments."
They are our valued support staff and the foundation of our offices – on the front lines, handling complaints, crises and customers aplenty. On today's changing campuses, it's not just about paperwork and phone calls anymore. In addition to those tasks, our frontline staff have disruptive students, challenging parents, heavy workloads and more on their plates.
We need to be intentional about training them to handle the many moving pieces in ways that ensure their success – and the success of our departments.
That's why we've put together Frontline Staff Training Tools, a comprehensive 100+ page binder and CD that offers the tools you need to develop effective, efficient frontline staff, from administrative employees to student workers. You'll find handouts, training modules, activities, case studies and more to help you do just that.
Topics Covered:
Frontline Staff Training Tools is 100 packed pages of training information covering these critical topic areas:
- Providing Good Customer Service
- Preventing Problems
- Verbal and Written Communication Strategies
- Keeping Your Cool: Civility on the Job
- Creating a Welcoming Space
- Working with a Variety of Visitors
- Handling Disruptive Customers
- Innovations on Other Campuses
- Enjoying the Job
These valuable resources are available in print and on the enclosed CD—share them with your frontline staff in your preferred forum!
What You Get:
The practical information and resources offered in Frontline Staff Training Tools are brought to life in easy-to-implement ways. Whether you want to train your staff on all of the included sections or just some of them, you can piece together a custom training program using the following tools:
- Exercises to make training more interactive,
- Case studies to guide discussion,
- Self-tests to see what trainees are absorbing,
- A frontline staff in-service assessment instrument,
- Handouts to help reiterate key points,
- And a PowerPoint training presentation that's ready to use!
User-Friendly Format & Easy-To-Understand
All of the training pieces in Frontline Staff Training Tools are ready-made and ready to go in a user-friendly format that will save you time, effort and money. Just pick and choose which topics are most relevant for your staff's needs and then give your staff the key tools they need to create safe, welcoming and effective office environments.
Whether you are conducting an annual summer training program, facilitating in-services, training student workers, addressing existing areas of concern or proactively addressing key topics your frontline staff members need to know about, this binder and CD resource will help you prepare for training with minimum effort and maximum efficiency.
Pricing Information:
Printed copy of the Frontline Staff Training Tools: Service, Savvy, Communication & Care Binder, plus all materials on CD:
$349 + $9 S&H
Binders are in stock and available for immediate shipment.
We offer a full money back guarantee if not satisfied.
PaperClip site licenses are generally valid for one year from time of purchase/receipt.
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