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Entitled Parents: Manage Their Unrealistic Expectations for Greater Student Success & Satisfaction - April 6, 2017 Webinar & CD
ISBN/ISSN: PUB#AC1053 Entitled.Parents.4.6.17
De-escalate entitled, overbearing and over-involved parents before they consume your valuable time and energy. Parents are emotionally and financially invested in their student’s and this, in their view entitles them — in their minds — to be involved in all aspects of their collegiate experience.
Join us on Thursday, April 6, 2017 and in just 90 minutes you will learn how to mitigate difficult and disruptive parents so you can spot a potential problem and de-escalate it before it becomes out of control. Alleviate the problem prior to it intensifying — even under the most strenuous circumstances!
Dr. Ryan Guffey currently serves as the Vice President for Student Development & Global Affairs at Lindenwood University and is professor in the doctorate of higher education program. (Click here for full bio)
Dr. Grant L. Azdell currently serves as the Vice President for Student Affairs and Dean of Students, and is a Professor at Randolph-Macon College in Ashland, Virginia. (Click here for full bio)
As a result of this webinar, participants will learn:
How to assess, review and audit the messaging your families are hearing from your institution — ensure you are NOT encouraging a sense of entitlement — keep the messages clear and consistent across all departments and from the institution.
Techniques to work with parents to help them understand the difference between their student’s “needs”, “rights” and “wants”. Remove them as a roadblock to their student’s ability to develop resilience.
How to de-escalate problems and when to confront them head-on — Gain conflict resolution approaches that will work with a variety of parent scenarios.
The newest research that links student performance and over-involved parents — “train” your parents to encourage and allow their children to succeed through developing independence, self-worth and resilience.
A customer service approach to working with parents. Create allies and partners rather than enemies.
Real-life campus examples associated with the spectrum of escalating parental actions that will help you identify resources, tools and strategies you can use to manage challenging parental interactions. Plan ahead so you be proactive rather than reactive by giving your staff the tools they need.
What You Get:
Convenient Access to the 90-minute Live Event:
Thursday, April 6, 2017 | 2-3:30 PM ET
Webinars are handled like a large interactive conference call, but in a more controlled, radio-program-like environment. Simply copy/paste the link* into your browser, log in, turn up the volume on your computer and follow along! Gather your staff around your conference table’s computer — then sit back, listen and watch the presentations and join the lively Q&A session.
*The link and login information will be available in a PDF download immediately following check out.
Event Recording & Materials on CD:
You'll receive two multimedia discs* containing the full audio presentation, PowerPoint and handouts provided by the presenter(s) and recording of the question and answer session facilitated during the live event. Add the webinar recording to your professional library for use in future campus training and development initiatives.
*CDs will arrive 7-10 business days after the live event date.
Certificate of Completion for Each Participant:
After attending this webinar, each participant will receive a printed certificate of completion.
Invite your entire staff to participate for this one low price! (one location)
Order includes the event recording and all materials on CD.
Can't make the live event date? Click here to order the CD only.
Campus License Option:
Click here to purchase this webinar with one-year unlimited distribution and use on your institution's internal network/server.